Return Policy
Introduction: At glowspaceuk.com, your satisfaction is our priority. If you are not entirely satisfied with your purchase, we are here to help. Please take a moment to read our return policy to make the process as simple and fast as possible.
Return Period: You have 30 days from the date of receiving your package to return an item. Beyond this period, we unfortunately cannot accept returns or offer a refund.
How to make a return:
Contact Customer Service: Before sending a return, please contact us at contact@glowspaceuk.com or via our contact page. We will provide you with detailed instructions for the return process.
Package Preparation: Ensure the item is in the same condition as when you received it. It must be unused, in its original packaging, and with all tags attached.
Shipping the Package: Once you have received instructions from our customer service, you can send your package back to: 42 Rue de Cassel, 59155 Faches-Thumesnil, France.
Refunds: Upon receipt and inspection of the returned item, we will notify you by email if the return is accepted. If approved, the refund will be processed promptly and automatically applied to your original payment method within 10 business days.
Exchanges: If you wish to exchange an item, please contact us via our support email. We will provide you with the necessary instructions.
Questions: If you have any questions or need assistance, feel free to contact us at contact@glowspaceuk.com.
Thank you for your trust, and we hope your shopping experience at glowspaceuk.com brings you complete satisfaction.