Frequently Asked Questions
Q: Is shipping free? A: Yes, we offer FREE SHIPPING on all orders to the United Kingdom.
Q: How long will it take to receive my order? A: Orders are processed within 1-3 business days. Standard shipping typically takes between 6 to 9 business days. You will receive a tracking number once your order is dispatched.
Q: Can I track my order? A: Absolutely. You will receive a shipping confirmation email with a tracking number as soon as your order has been processed and shipped.
Q: What is your return policy? A: We offer a 30-day return period. You can return any item within 30 days of receiving your order for a full refund or exchange. Items must be in their original condition, unused, with tags and original packaging.
Q: How will I receive my refund? A: Once your return is inspected and approved, the refund will be processed automatically to your original method of payment. Please allow up to 10 business days for the funds to appear in your account.
Q: What payment methods do you accept? A: We accept all major credit and debit cards (Visa, MasterCard, American Express), as well as secure payments through PayPal, Apple Pay, Google Pay, and Shop Pay.
Q: Can I modify or cancel my order? A: If you need to modify or cancel an order, please contact us immediately. We can only make changes before the order enters the shipping process.
Q: How do I choose the correct product? A: Detailed information regarding product features and instructions is listed on each individual product page. If you have specific questions, our team is here to help.
Q: How can I contact customer service? A: You can reach our dedicated Customer Support team via email at contact@glowspaceuk.com (24/7 assistance) or by phone at +33 6 19 73 50 24 (Monday to Friday, 10 am - 6 pm CET).